Terms & Conditions.

Welcome to Invaincu. By accessing or using our website and/or engaging Invaincu LTD (“Invaincu”, “we”, “us”, “our”) for services, you agree to the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Services

Invaincu provides strategy, brand and campaign design, creative production, and marketing & commercial activation services. We may deliver services on a project basis and/or via ongoing retainers or subscriptions (each as agreed in writing).

All proposals, scopes, deliverables, timelines, and fees are subject to these Terms & Conditions and the applicable proposal, statement of work, or invoice.

We may update, improve, or discontinue elements of our services at our discretion, with reasonable notice where applicable.

3. Client Responsibilities

To ensure successful delivery, clients are responsible for:

Providing accurate information, materials, and access required for delivery in a timely manner.
Providing feedback, approvals, and decisions within agreed timeframes.
Ensuring that any content, images, footage, music, trademarks, or other materials supplied do not infringe third-party rights.
Paying all fees in line with agreed pricing and payment terms.

Where delays occur due to late information, approvals, or access, timelines may shift accordingly and additional costs may apply if extra work is required to maintain delivery.

4. Payment Terms

Fees and payment schedules are as set out in the relevant proposal, invoice, or subscription plan.
Unless agreed otherwise in writing, invoices are payable upon receipt or within the stated payment term.
For retainer/subscription services, billing recurs on the schedule stated in your agreement.
Late payments may result in paused work, delayed delivery, or suspension of services until the account is brought up to date.
All prices are in GBP (£) unless otherwise stated.

5. Refunds & Cancellations

Where a refund is applicable, it will be calculated based on work not yet completed, less any fees and costs incurred up to the date of cancellation (including committed third-party costs where relevant). Any refund position will be confirmed in writing.

6. Revisions & Approvals

Unless otherwise stated in your proposal or scope:

Project work includes two (2) rounds of revisions per deliverable.
Additional revisions, re-edits, or scope changes may be quoted and charged separately.
Clients are responsible for timely review and approval of deliverables. Delayed feedback may impact timelines.

7. Intellectual Property & Usage Rights

Invaincu retains ownership of all intellectual property created during a project until full payment has been received.
Upon full payment, clients receive usage rights for the agreed deliverables as set out in the proposal or scope.
Unless explicitly agreed in writing, no transfer of ownership is granted; usage rights are limited to the intended use of the deliverables.
Any third-party assets used (e.g., stock images, fonts, music) are subject to their respective licences and may require the client to purchase or maintain a licence in their own name.

8. Portfolio Use

Unless the client explicitly disallows it in writing, Invaincu may display completed work (including logos, stills, frames, and excerpts) for portfolio, credentials, case studies, awards, social channels, and business development purposes.

9. Confidentiality

Both parties agree to keep confidential information shared during the course of a project confidential, including business strategies, commercial information, creative materials, and financial details, and to use it only for the purpose of delivering the agreed services.

10. Third-Party Services

We may use third-party tools and service providers to deliver services (including hosting, analytics, file storage, creative software, communications, and payment processing). We are not responsible for third-party service outages, delays, or changes outside our control.

11. Limitation of Liability

To the fullest extent permitted by law, Invaincu is not liable for:

Any indirect, incidental, special, or consequential losses arising from your use of our website or services.
Losses caused by client delays, inaccurate information, late approvals, or third-party services.

Our total liability for any claim relating to the services is limited to the fees paid for the specific services giving rise to the claim.

Nothing in these Terms limits liability where it cannot be excluded under law (including for fraud or fraudulent misrepresentation).

12. Termination

Either party may terminate an engagement in writing where the other party materially breaches these Terms and fails to remedy that breach within a reasonable period after notice.

On termination:

Any outstanding fees become immediately due.
Deliverables completed up to the termination date will be provided once payment is received in full.
Refunds, if applicable, will be handled in accordance with Section 5.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised date. Continued use of our website or services constitutes acceptance of the updated Terms.